Chip & PIN

To make it harder for fraudsters, you now have to use your PIN when you pay with your Chip & PIN cards.

So if you have a Chip & PIN card but are not yet using your PIN, you should:

• Contact us if you don't know your PIN.
• Change your PIN at a Barclays cash machine to a more memorable one if you're having trouble remembering it.
• Contact us if you've locked the PIN on your card. If your card is locked you might not be able to use it.
• Contact us if you can't use a PIN.

You will only be able to sign if your debit or credit card or the store has yet to be upgraded to Chip & PIN or you've been issued a 'chip and signature' card. The card terminal in-store will recognise whether you have the old or new-style Chip card.

Chip & PIN has been introduced to help protect you from card fraud. You have to enter a PIN into keypads at the checkout - just as you would at a cash machine - instead of signing to authorise the transaction.

How to contact us
If you have a Barclays debit card and you don't have a PIN, or don't know your existing PIN, contact your branch or Telephone Banking for help (the number is on your statement).

Barclaycard only: If you need a reminder of the PIN for your Barclaycard, call 0844 811 9111. Read call charges info.

How it works
What you have to do with your new card.

Your questions
Your Chip & PIN questions answered.