|
We really value your feedback. Letting us know when you are not happy with our service gives us the opportunity to put matters right for you and improve our service for everybody.
To help us investigate and resolve your complaint, we'll need the following information:
- your name and address
- your account number and sort code (for confidentiality reasons, only send your sort code in an email)
- a daytime telephone number and any times you would prefer us to contact you
- details of what you are concerned about, including policy numbers and references and copies of any relevant letters and policies.
You can share your complaint with your local branch staff in person or contact us by:
| Telephone |
|
0800 282 390* (UK-only free call) or
+44 (0)207 116 7488* (from abroad).
* To maintain a quality service, we may monitor or record phone calls.
|
| Letter |
|
Customer Relations
Barclays Bank PLC
1 Churchill Place
FREEPOST
RTLA-CSUE-TCHC
London
E14 5HP
|
| Email: |
|
Customer Relations
Please do not include any confidential information in any emails you send to us. If you need to refer to specific account details, call or write to us instead. We usually reply to your email address but there may be times when we need to get in touch by post, for example when we need to refer to confidential information or send you important documents.
|
If you want to complain by email about other UK services (eg. Commercial Banking, Barclays Stockbrokers, Barclaycard etc), you can contact our other teams on the group contact us page.
Once you've contacted us we'll do our best to resolve your complaint immediately. If we need more time, read about how we'll respond.
|
