Online Banking Guarantee

We promise to protect you. In the unlikely event that you innocently suffer Internet fraud on your Barclays bank account(s), we guarantee to cover the loss - no matter what the amount taken from your account, provided:

• You have not given your security details (including your passcode or memorable word) to someone else.
• The loss was not caused by your use of an account aggregation service (ie a service provided by another company that allows you to view all of your bank details on a single website).
• You have not sent us incorrect payment instructions.
• You have used reasonable care when using the Internet banking service (eg logging off at the end of each Internet banking session and not leaving your computer unattended while logged on to the Internet banking service).
• You inform us as soon as possible of any security breach or potential breach of which you are aware.
• You have not acted fraudulently.
• You have complied with the security requirements in the terms and conditions that apply to your account.

The amount we will refund to you under this guarantee is limited to the amount fraudulently taken from your account by a third party. Barclays will not be responsible for consequential losses.

Register now for Online Banking.

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