You may well receive emails that look like they've come from Barclays and ask you to disclose all of your security information.
Don't: These are probably from criminals looking to steal your money.
We will never ask you to disclose all your personal or security details by email.
The people responsible for these ‘phishing’ emails send the same message to as many email addresses as they can find. They don’t know your personal security details – the aim of the email is to get them.
From time to time Barclays will send out emails. Where we can, we’ll include some more information about you, like your name and the name or number of your home to prove our email is a genuine communication. We’ll never ask you to disclose all your personal or security details by email. If you receive an email asking you to ‘verify your account’, ‘confirm your sign-in details’, or a similarly worded request, it’s certainly a scam.
Usually the links contained in these ‘phishing’ emails will direct you to a site that asks you to ‘update’ or ‘verify’ your details on the page. Be warned – these can appear to be genuine. Don’t click on these links or provide any of your security details.
Genuine emails from Barclays may contain links, but they’ll never take you directly to the Online Banking log-in page.
Take a look at our guide to a scam email to help protect yourself.
If you’re ever in doubt about whether an email is genuine, don’t click on its links or open any attachments. Please forward it to us at email@example.com. We won’t be able to reply individually but we do investigate every email to make sure that fake sites are closed down as quickly as possible.
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