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As part of our fight against crime, the log-in process has multiple steps.
We know that this is not the easiest process but it is designed to keep Online Banking and your money as safe as possible.
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What we do
1. We issue you with a unique membership number. This can be saved for future use by ticking the box on Step 1. More information on saving these details. This can also be deleted in the future.
2. We ask for your surname as a piece of personal information a fraudster would not know in relation to your membership number.
3. You will have a five digit passcode. We only send this out by post to keep this number secure.
This can be changed by logging in and accessing 'Customise my site' from the left-hand menu of your homepage.
4. We ask for 2 random letters from your memorable word. These letters are taken at random so that if someone is tracking your keyboard's actions through a virus on your computer, the letters will be different next time. Your memorable word can be changed by logging in and accessing 'Customise my site' from the left-hand menu of your homepage.
Follow the advice in Stay safe online to prevent fraud on your account.
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