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There are various ways a fraudster may try to deceive you into giving them your personal and security details. They use these to set up payments out of your account into theirs.
Some of the most common frauds are:
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Phishing/Scam emails
These are emails that pretend to be from us. Check our scam email guide now to be 100% sure you don't give your details away.
Remember: we will never ask you to disclose all your security and personal details by email.
Trojan
Trojans are usually emails that may contain files, pages or attachments to open. Once opened, they can secretly install a program that can monitor your online activity, down to what keys you're pushing on what page.
This can mean the next time you enter your credit card details on your favourite online shop, the fraudsters will be alerted.
Money mule/Additional income email scam
A current scam involves someone offering, via an email or website, to pay funds into your account on the understanding you then transfer them overseas. In return, you supposedly get a commission.
Many of these scams involve the proceeds of fraud and you should ignore the request. Any customer that participates will become involved in a police investigation and we could close any account involved in this scam. If it looks too good to be true, it probably is a con.
Advanced Fee Fraud ('419' scams)
These are emails promising large cash pay-outs or job offers (typically in west Africa) in exchange for a small advance payment. The emails may appear to come from large banks, governments or lottery funds. If it looks too good to be true, it probably is a con.
Follow the advice in Stay safe online to help prevent fraud on your account.
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