How to contact Customer Relations
If you've contacted us previously and you're unhappy with the response you received, you can get in touch with our Customer Relations team at:

Customer Relations
Barclays Bank PLC
1 Churchill Place
FREEPOST
RTLA-CSUE-TCHC
London
E14 5HP

Telephone: 0800 282 390 (UK-only free call).

What you need to provide
To help us investigate and resolve your complaint, we'll need the following information:

• Your name and address
• Your account number and sort code 
• A daytime telephone number where we can contact you
• A clear description of your concern or complaint
• Details of what you would like us to do to put it right.

If appropriate, please also provide

• Copies of any relevant documents, such as letters or policies
• The policy number or other relevant reference number.

What happens next?
Once you've contacted us we'll do our best to resolve any complaints as quickly as possible.

*To maintain a quality service, we may monitor or record phone calls.

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