Welcome to Standard Life Bank customers
Barclays is delighted to announce the agreement to purchase Standard Life Bank and looks forward to welcoming Standard Life Bank customers.
In a statement issued on 26 October 2009, Barclays announced that it has agreed to the purchase of Standard Life Bank (SLB), Standard Life’s savings and mortgage arm.
Whilst the purchase is subject to regulatory approval, which we expect to receive in January 2010, we would like to take this opportunity to say that we look forward to welcoming SLB customers to Barclays.
Our immediate focus will be to continue to provide SLB customers with the excellent customer service you are accustomed to receiving.
Until regulatory approval is received and all other purchase formalities completed, any queries should be directed to SLB on 08457 555 657* for personal cash savings, 08457 555 659* for business cash savings and 0845 845 8450* for mortgages. In the meantime, SLB customers are encouraged to read our frequently asked questions below to understand better how the acquisition affects them.
Frequently asked questions
Why is SLB being sold to Barclays?
Standard Life’s decision to sell SLB reflects its core strategy of focusing on providing longer term savings and pensions solutions. Through Barclays they have identified a trusted financial services provider with a proven track record in savings and mortgages.
Do I need to do anything?
No. Your account will continue to operate in the same way it does now. After we have received regulatory approval and the purchase is complete, we will advise you of any changes due to the transfer of ownership to Barclays.
What will happen to customer service?
Barclays recognises the strength of SLB customer service; therefore, following completion of the acquisition, the customer services team will continue to handle SLB customer calls.
Are there any changes to my terms and conditions?
SLB customers will remain on their current terms and conditions. If any changes to terms and conditions need to be made in the future, Barclays will communicate any proposed changes in accordance with the terms and conditions and in a clear and timely way, ensuring the process is transparent to customers at all times.
Will I be able to service my SLB account through Barclays branch, online and telephone banking?
No. Your account will continue to operate in the same way it does now. We will advise you of any future changes resulting from the transfer of ownership to Barclays.
Do I still call the same telephone number to service my account/access my money?
Yes. There are no changes to how you will service your account. You can continue to call 08457 555 657* for personal cash savings, 08457 555 659* for business cash savings and 0845 845 8450* for mortgages.
Can I still access my money online?
Yes. There are no changes to how you will service your account. You can continue to log in at www.standardlife.co.uk. Your PIN and password have not changed. If any changes need to be made to your account(s) in the future, Barclays will communicate these to you in line with your terms and conditions.
I have an existing application in progress for a savings account/mortgage. Is there any impact?
No. Your application will be progressed as usual.
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