Help for Barclays Insurance customers

affected by storm and flood damage

• Lift wet carpets, wait for advice from your loss adjuster.
  
• Throw away damaged items until the damage has been inspected.
  
• Use electricity or water supplies until the all clear is given.
  
• Eat food the flood water has reached.  

• Keep receipts for any temporary repairs to stop any damage getting worse.
  
• Disinfect floors and furnishings.
  
• Leave doors, windows and cupboards open. If possible, keep rooms heated.
  
• Remove excess water from photos and paperwork - keep them tightly together and leave to dry naturally.
  
• Wait until confirmed by the Insurance Assessor that the property has fully dried out before redecoration.
  
• Call us to check if your policy covers the cost of alternative accommodation (up to a specified limit) if you need to move out of your home while it's being repaired.

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